Frequently Asked Questions
Network IP cameras at the hospital make Look@MyBaby video signal available to any compatible mobile phone, mobile smart device or computer via password secure Internet access.
Simply click the SMS link sent to you by the parents and Look@MyBaby will authenticate the password and automatically activate live video streaming on your mobile phone.
Alternatively, login to www.lambaby.net and enter Username and Password details provided to you by parents.
The parents are solely responsible for choosing the access password for the camera allocated to the baby.
The parents are solely responsible for distributing the access password to friends and family.
Most late model mobile phones with an inbuilt video player and mobile Internet access (data plan) will be compatible regardless of their operating system including all major brands: Nokia, Sony-Ericsson, Motorola, HTC, Samsung, LG, Windows Mobile smart phones, Blackberry, iPhone and Android.
3G or better mobile network speeds are preferred although Look@MyBaby will work effectively on 2G (GPRS) mobile networks.
No special software is required on the mobile phone.
Any Internet enabled computer with Adobe Flash media player is compatible. Sometimes in a corporate network environment the network administrator may have disabled video streaming services and you will see a constant 'Standby for baby' message. You should contact your network administrator to enable video streaming access to your computer.
As a rule, if you can see YouTube video streaming on your mobile phone or computer then you should be able to see Look@MyBaby live video.
Some mobile phones may not be compatible with live video streaming or may require special settings from your network operator.
Please check with your mobile network operator to confirm you have an active mobile data plan and that your mobile phone is compatible with live video streaming.
You may also contact us at support@lookatmybaby.net for assistance.
In any case, you can always access Look@MyBaby by computer login to www.lambaby.net and enter Username and Password details provided to you by parents.
In the interests of privacy of parents and hospital staff, the audio capability of Look@MyBaby has been disabled.
The Look@MyBaby subscription has been purchased by the parents. Neither Look@MyBaby nor the hospital will charge friends or family for accessing the solution.
You will only incur the ordinary Internet access charges from your Internet Service Provider or mobile network operator. This is not a premium mobile service and there are no recurring charges.
mobile phone video streaming will use approximately 1MB for every 5 minutes viewing time.
Computer and iPhone video streaming will use approximately 4 MB for every 5 minutes of viewing.
We recommend you use Look@MyBaby for Virtual Baby Visits of under 10 minutes.
If you can see the baby's cot and the Time/Date watermark is ticking then baby is out of the cot.
Maybe baby is out to lunch with Mum, having his or her first bath, or just a cuddle. Tune back in later.
Sometimes it may be necessary for parents or hospital staff to disconnect the Look@MyBaby cameras. Tune back in later.
The parents have given their friends and family authority to view live streaming video of their baby by sharing the security access codes. There is no recording capability provided to authorised Look@MyBaby viewers. Access to the video streaming does not of itself give you permission to record the video and using applications that seek to record streaming video is not authorised. Please ask the parents permission.